Short answer: The reported Chandigarh consumer commission decision says Go First, not MakeMyTrip alone, was responsible for refunding cancelled Go First flight tickets in one 2023 package-booking dispute. The commission also reduced the reported amount linked to MakeMyTrip from Rs 74,391 to Rs 28,849. That is a case-specific outcome, not proof that every passenger with a cancelled Go First booking is automatically entitled to the same amount or that every claim against MakeMyTrip will succeed.
What the Chandigarh case decided
According to The Times of India, the dispute involved a couple who booked a Pattaya and Bangkok package through MakeMyTrip. The reported itinerary was scheduled for May 13 through May 18, 2023. MakeMyTrip arranged Go First flights along with hotels and local transport.
Go First later cancelled all of its flights after entering insolvency proceedings. The couple decided not to travel and sought a refund of the Rs 74,391 they had paid for the trip. MakeMyTrip reportedly told them it was following up with the airline and could not immediately return the flight portion because the money had already been paid to Go First.
The Chandigarh consumer commission’s August 25, 2026 order partly allowed MakeMyTrip’s appeal. The report says the commission treated MakeMyTrip as a booking platform and held that the airline was responsible for refunding the cancelled flight tickets. It also says the payout connected with MakeMyTrip was cut from Rs 74,391 to Rs 28,849.
The supplied report does not reproduce the complete order. It therefore does not establish how the commission calculated Rs 28,849, which parts of the package were included, whether the amount includes compensation or costs, or how and when payment must be made.
Why the booking platform and airline can have different roles
A cancelled flight can involve at least two separate questions: who cancelled the service, and who physically received or processed the money. In the Chandigarh dispute, the reported finding distinguishes those roles. Go First was the airline whose flights were cancelled, while MakeMyTrip was described as the intermediary that arranged the booking.
That distinction matters because a passenger may have paid one combined amount for flights and other travel services. The amount paid to a platform does not, by itself, prove that the platform must bear the entire loss. Conversely, an intermediary’s role does not automatically resolve whether it has separate obligations for communication, processing, or services it sold directly. Those questions depend on the booking records and the wording of the relevant decision.
The evidence also shows why a single headline should not be applied to every complaint. Storyboard18 reported a different consumer commission case in Himachal Pradesh involving a family whose Go First flight from Chandigarh to Goa was cancelled in June 2023. That report says the commission ordered both Go First and MakeMyTrip to pay more than Rs 1.39 lakh after the family claimed the refund remained unresolved for nearly three years.
These outcomes are not necessarily contradictory. They involved different passengers, itineraries, claims and commissions. But together they show that responsibility can turn on the facts of the booking and the relief requested, rather than on the travel platform’s name alone.
Who may be affected by the reported ruling
The Chandigarh report directly concerns the couple in that case and the specific package booking described in the coverage. It does not identify a class-wide order, a refund program, a universal eligibility rule, or a deadline for other Go First passengers.
Passengers with similar cancellations should not treat the reported Rs 28,849 figure as a standard payment. The evidence supplied here does not confirm that amount for any other booking, nor does it show that all package components are treated the same way. A traveller’s position may depend on whether the booking was for a flight only or a package, which company supplied each service, what was refunded already, and what documents were submitted.
What to check before making a claim
Start with the booking confirmation, payment record, cancellation notice and every refund communication. Separate the flight charge from hotel, transport, insurance or package charges if the documents do so. Keep the booking reference and any correspondence showing whether the airline or platform acknowledged the cancellation.
Next, obtain the full Chandigarh commission order before relying on the reported outcome. The supplied evidence does not provide a direct official copy, the case number, an enforcement deadline or instructions for collecting the award. Without those details, it is not possible to verify whether a reader’s booking matches the case or to state an exact next filing step.
A separate consumer forum post illustrates the practical uncertainty but is not proof of a legal entitlement. In that post, a customer described a 2026 Air India cancellation booked through MakeMyTrip and said the parties disagreed over refund processing. The account is an individual complaint, not a court finding, and it concerns a different airline and transaction.
What remains unverified
The available reports do not establish the final status of Go First’s insolvency-related refund process, whether the Chandigarh decision has been appealed, or whether any payment has been made. They also do not show a general instruction from a regulator or court covering all former Go First customers.
For now, the defensible conclusion is narrow: in the reported Chandigarh dispute, the commission placed responsibility for the cancelled Go First flight refund on the airline while reducing the amount associated with MakeMyTrip. Anyone outside that case needs to verify the exact booking identifiers, the applicable order and the current status of any claim before assuming eligibility or payment.
The available reporting supports a narrow, case-specific reading of the Chandigarh consumer decision: Go First was held responsible for the cancelled flight-ticket refund, while MakeMyTrip's reported payout was reduced to Rs 28,849. A separate Himachal Pradesh matter involving another family reached a different result and reportedly held both companies responsible. That contrast makes the booking documents and underlying orders more important than applying a single rule to all former Go First passengers. The supplied evidence does not verify a general refund program, payment deadline, appeal status or automatic eligibility for readers outside the reported cases.
Sources and methodology
- Go First liable for cancelled flight refund; MakeMyTrip payout cut to Rs 28,849 - https://timesofindia.indiatimes.com/legal/news/go-first-liable-for-cancelled-flight-refund-consumer-panel-cuts-makemytrip-payout-from-rs-74391-to-rs-28849/articleshow/133651843.cms
- Delay in Refund of Amount for Flight cancelled by Airlines ... - https://consumercourt.net/threads/delay-in-refund-of-amount-for-flight-cancelled-by-airlines-booked-on-makemytrip-and-pathetic-customer-service-experience.5157
- Consumer panel orders MakeMyTrip, Go First to Pay ... - https://www.storyboard18.com/brand-marketing/consumer-panel-orders-makemytrip-go-first-to-pay-1-39-lakh-to-family-over-cancelled-goa-flight-101479.htm
- Filing a Consumer Court complaint got me a MakeMyTrip ... - https://www.linkedin.com/posts/rooparsh_consumerrights-makemytrip-travelindia-activity-7451482869660647424-0H2P
