If you bought an XO Poppy 5000 mAh MagSafe-compatible power bank at HomeSense, Winners, or Marshalls in Canada, check its model number against Health Canada’s recall list before using it again. The recalled units were sold from May 2024 through March 2026. Health Canada says their lithium-ion batteries may overheat and melt at the charging port, creating fire and burn hazards. For an exact match, the official instruction is to stop using the product and return it to any of those stores for a refund.
The recall does not cover every portable charger sold by those retailers. It applies to XO Poppy power banks described as MagSafe-compatible, 5000 mAh, sold in various colors and prints with a USB-C charging cable. Appearance, color, store alone, or the fact that a device is a power bank cannot confirm that an item is recalled.
Who is affected by the XO Poppy power bank recall?
Health Canada says TJX Canada reported selling 30,000 affected units in Canada. The official recall is identified as RA-82263 and names XO Poppy 5000 mAh MagSafe-compatible power banks. The products were manufactured in Vietnam, according to the notice.
The key decision point is the model number. Health Canada lists these affected models:
- PY-PBK5M-EY2; PY-PBK5M-CO4; PY-PBK5MH-T06; PY-PBK5M-F10; PY-PBK5M-B01; PY-PBK5M-CH1; PBK5M-DB1
- PY-PBK5M-SC1; PY-PBK5M-GVF; PY-PBK5M-BW8; PY-PBK5M-BF2; PBK5M-F10; PY-PBK5M-T04; PY-PBK5M-T07
- PY-PBK5MBC-LP1; PY-PBK5MAWN-ORN; PY-PBK5MAWN-BLU; PY PBK5MWN-BLS; PY-PBK5MWN-VD3
- PY-PBK5MB-HEM; PY-PBK5MWN-CH1; PY-PBK5MWN-BW1; PY-PBK5MWN-CO5; PY-PBK5MB-SLV
- PY-PBK5M-FL8; PY-PBK5M-R04; PY-PBK5M-T01; PY-PBK5M-LM4; PY-PBK5M-HPO; PY-PBK5M-F12
If the number on the product does not match this list, the evidence supplied for this recall cannot confirm that it is covered. Likewise, if a reader cannot locate a model number, the official notice does not provide another identifier that can reliably establish eligibility. The appropriate next verification source is Health Canada’s recall record, not a visual comparison with online photos or another charger.
What to do if the model number matches
Health Canada’s stated action is specific: immediately stop using recalled power banks and return them to any HomeSense, Winners, or Marshalls for a refund. The agency does not instruct consumers to repair the battery pack, continue charging it until a replacement is found, or pass it on to someone else.
There is also a legal limit on what happens to recalled products in Canada. Health Canada says the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold, or given away in Canada. That matters for people considering a resale listing, donation, or transfer to another household member instead of a store return.
The available notice does not specify whether a receipt is required, how much the refund will be, whether the refund follows the original payment method, or whether a return deadline applies. Consumers should not assume those terms. For clarification, Health Canada directs consumers to TJX Canada at 1-800-646-9466, available Monday through Friday from 9 a.m. to 5 p.m. EST.
Why the recall is limited to identified models
The reported hazard is tied to the recalled product’s lithium-ion battery and charging port: Health Canada says the battery may overheat and melt at the port while charging. That is a product-specific finding, not a finding that all lithium-ion power banks or all chargers sold by the three retail chains have the same defect.
This distinction affects both safety and refund decisions. A shopper who purchased a different brand, capacity, or XO model cannot rely on the recalled product’s description alone to claim coverage. Conversely, a recalled unit may come in one of several colors or prints, so a color mismatch with a photo does not exclude it. The model number is the supported check.
As of August 11, 2026, the company had received no reports of incidents or injuries in Canada, according to Health Canada. That figure is a report count, not a guarantee that a particular power bank is safe to use. It also does not change the official instruction for a unit that matches the recall identifiers.
Limits for shoppers outside Canada
This is a Canadian consumer-product recall. Health Canada identifies sales in Canada and directs returns to HomeSense, Winners, or Marshalls locations. The supplied evidence does not establish whether identical-looking products were sold in the United States or whether any U.S. return program exists. A U.S. owner should not assume this Canadian recall creates U.S. eligibility without a relevant official notice or retailer instruction.
CP24’s report, published August 27, 2026, independently summarized the Canadian alert and likewise reported that the affected units were sold through the TJX Canada retail banners. Its reporting supports the scale and retailer context, while Health Canada remains the controlling source for the product identifiers and required action.
Bottom line: check the number, not the packaging design
The clearest path is to compare the product’s model number with Health Canada’s list. A match means the unit is part of recall RA-82263 and should be returned to HomeSense, Winners, or Marshalls for a refund. No match—or no readable identifier—means the supplied recall evidence cannot confirm that the device is included. The official notice may be updated, so the result could change if Health Canada adds models or revises its return terms.
This recall is a practical identification problem, not a blanket warning about portable chargers. The official record supplies a detailed model list, a defined Canadian sale window, and a retailer return route, but leaves important consumer terms unstated, including refund amount and receipt rules. That makes the model number the central decision tool: it is the only evidence-supported way to connect a particular XO Poppy device to the recall. For people outside Canada or with a similar-looking charger that lacks a listed model number, the available record does not establish coverage.
Sources and methodology
- ‘Immediately stop using’: 30K power banks sold in Canada recalled due to fire hazard - https://www.cp24.com/news/canada/2026/08/27/thousands-of-power-banks-sold-at-winners-and-marshalls-in-canada-are-being-recalled-heres-why
- Power bank recall: 30K sold in Canada pose burn, fire risk - https://www.ctvnews.ca/business/article/thousands-of-power-banks-sold-at-winners-and-marshalls-in-canada-are-being-recalled-heres-why
- XO Poppy 5000 mAH Magsafe Powerbanks recalled due to fire ... - https://recalls-rappels.canada.ca/en/alert-recall/xo-poppy-5000-mah-magsafe-powerbanks-recalled-due-fire-hazard
- Fire Hazard Triggers Recall For 30K Power Banks Sold In Canada - https://604now.com/power-banks-recall-canada-august
